Valerie King

Head of Academic & Student Engagement, UCC Libraries

Valerie King, MA, DLIS

Valerie recently has been appointed Head of Academic & Student Engagement at University College Cork Libraries. This post leads a team of Librarians who support Teaching, Learning, Research and Services across three Libraries – The Boole campus Library, Brookfield Health Sciences Library and Cork University Hospital Library.

Previously as Head of Customer Services, Valerie focused on patron services, service and environment enhancements in particular integrating innovative technology into Library services. UCC Library has aligned with UCC IT Services since 2007 under the umbrella of Information Services [IS]. The Library and IT Services partnership gave the opportunity to review how we offered our face to face services in terms of Library and IT.

Valerie’s interest is in points of intervention between User and Information Professionals and how the impact and value of that intervention is critical in the Academic lifecycle.

Talk Title:

Panel Discussion: The Evolution of Service Desks

Plenary Speakers:
Patrick O'Regan - Maynooth UniversityPaul Jones - TCDRonan Byrne - HEAnet Valerie King - UCC
Parallel A Speakers:
Adrian Rath - Royal College of Physicia...Dave Wilson - HEAnet Keith Rochford - Dell
Ken O'Kelly - Juniper NetworksKilian Murphy - UCCMark O'Leary MBCS - JANET
Nora Clarke - University of Agder, NorwaySanjay Chohan - Juniper Networks
Parallel B Speakers:
Parallel C Speakers:
Rebecca Grant - Digital Repository IrelandSinéad Redmond - Maynooth University
Parallel D Speakers: (Workshop Area)
Rob Gallagher - HEAnet Robert Hackett - HEAnet
Lightning Speakers:
Andy Byrne - Agile NetworksAudrey Drohan - UCDBob Coggins - Campus.ieHenry Batten - Meru Networks
Jeremy Britton - UCDPeter Clarke - UCDPeter Trevaskis - DellRegina McNulty - Smartbay Ireland
Rosalind Pan - UCDStuart Kenny - Digital Repository Ireland