LT - Student Administrate Thyself

Lee O'Farrell - UCD

In an age of fingertip services and instant gratification how can a university support the ever-growing expectations of students demanding a high standard of service with a low level of effort? We constantly find ourselves straddling the delicate balance of practicality and expectation, one vigilant foot firmly set in ensuring that the student slots comfortably into the trundling juggernaut that is the student life-cycle and the other cautiously testing the rapids of the “self-service express lane”. Can we bring balance to these seemingly opposing forces? We believe we can, by putting the student in the driving seat, delivering online access to everything they need, from registration to graduation, and beyond.