Ian Spillane
IT Servcies Manager, St Patrick's College
DCU
Ian has worked in the IT sector for 13 years and joined DCU in 2007 as part of the IT Service Desk. After becoming ISS Service Desk Supervisor, Ian completed his MBA in 2013 before becoming ISS Service Desk Manager. He has overall responsibility for the staff working within the Service Desk teams involved in the delivery of ICT services and in the provision of first and second level support to users of ICT facilities within DCU and its linked colleges.

He has worked on numerous projects throughout his career aimed at delivering an improved customer experience, in particular the recent delivery of the first self-service laptop loan unit for students in Ireland. Ian also led the project to migrate DCU computers across campus from Windows XP to Windows 7 before the April 2014 deadline.

Creating a modern classroom experience at DCU



Plenary Speakers:
Anna Wilson - HEAnet
Glenn Wearen - HEAnet
John Boland - HEAnet
Jon Holgate - University of Cambridge
Liam Kennedy - HEAnet

Parallel A:
Dr Kevin O'Rourke - National Forum T&L
Dr Terry Maguire - National Forum T&L
John Cox - NUIG
Sean Towns - Dell
Steve Mulhearn - Fortinet

Parallel C:
Robert Allen - Unity Technology Sol...

Parallel D: Workshop Area


If you require information about any aspect of the conference please contact: Fi Coyle: fi.coyle@heanet.ie / +353 1 6609040