LT05: All Changed, utterly changed - we probably should have sent an email

TIME STAMP 16:48 - 22:07

Change Management is always a huge issue in IT. Working on front end web services, even a seemingly innocuous change can quickly lead to a large, adverse reaction from users. At DCU we have migrated all of our web services from individual bespoke PHP applications to display almost all via our CMS, Drupal using API calls.This talk will discuss what Change Manageme4nt techniques we have learned from this process, the main points being:

- Using a multi disciplinary change committee
- A detailed communication strategy
- A philosophy of not disrupting the user workflow

Or, if you have to disrupt early, explain the benefits.